Product Care
How should I take care of my jewels to retain their beauty?
A jewel worn even every day with care will only occasionally need exceptional maintenance, especially if it is delicately cleaned from time to time and put away appropriately.
Normal, everyday use and external agents such as atmospheric agents, cosmetic products, moisture and transpiration coming into contact with jewels may lead to a reduction in lustre of gemstones and diamonds, as well as of gold surfaces.
The lustre of jewels, especially gold jewels (without gemstones or diamonds) can be maintained in a simple way using specific, non-abrasive products specially meant for cleaning jewellery. Most products available on the market for jewellery cleaning may be used safely, as long as they are properly applied, though it is advisable to take extra care with products containing ammonia, alcohol, acids or chemical substances that may prove to be too aggressive.
For a number of reasons, the cleaning process may be more risky for jewellery set with gemstones or diamonds; thus, it is advisable to turn to professional cleaning.
That being said, for most of my pieces, mild detergent, warm water and a soft brush work just fine if you'd like to clean it more regularly.
The general rule is to avoid contact with external agents, such as fragrances, creams, sudden changes in temperature, moisture, chlorine, smoke, etc. that may cause irreversible damage.
A good habit in order to preserve your jewels is to place them separately in individual soft and clean sachets or cases, in a dry place, away from heat sources and generally sheltered from any agents that could damage them.
Do you offer a warranty for your jewellery?
I stand behind my products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to me for inspection as per the terms of the return policy stated below.
If I determine your merchandise is damaged due to a manufacturing defect, I will repair the merchandise or, if I deem appropriate, replace the item. If the item is no longer available, Eva Gems & Jewels may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.
If I determine that the damage is not caused by a manufacturing defect, then I will notify you and let you know if repair services are available at cost or otherwise.
Please note that I personally source and select each stone and they are of fine quality and mostly 'eye-clean'. Slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect. I will inform you about the gemstones and any applicable instructions of care during the purchase process.
The warranty shall be rendered invalid for any jewellery pieces that have been worked on by unauthorised laboratories and in this case, I reserve the right not to carry out any further repairs requested.
Fine jewellery is not impervious to normal wear-and-tear, activities and trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. I do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
- Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as a result of normal wear.
- Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
