Can I book a physical appointment given current restrictions? If yes, how and what measures are in place?
Yes, you can! I am operating out of my offices at 39-40 Beaufort Gardens in London or at Choorstraat 25 in Den Bosch (the Netherlands), on an appointment basis.
I will carry a face mask as well as jewellery gloves and all the pieces are sanitised between appointments as well.
Please get in touch (call or WhatsApp) at +31 (0)6 22 20 88 60 or fill in our appointment request form to book your appointment. We look forward to seeing you soon (from a distance)!
What are your Christmas/end-of-year holidays timelines?
We currently work on a 5-6 week turnaround. However, for bigger, biggest and grand stones, it can sometimes take a bit longer to source your special stone. We therefore recommend you get in touch and place your order with us as soon as you can to ensure smooth, in-time delivery. Please do not hesitate to get in touch if any questions at all.
I'm in a bit of a rush and need a ring ASAP... can you deliver it on time?
Please get in touch (call or WhatsApp) at +31 (0) 6 22 20 88 60 and I will try my best to rush your order. Alternatively, please browse my in-stock Atelier Pieces.
How long will it take to arrive?
For bespoke pieces, up to 8 weeks or longer, depending on the complexity of the design and the rarity of the stone, but usually sooner.
For my in-stock Atelier Pieces, up to 2-3 weeks or sooner, depending on whether resizing or other adjustments will be required.
I will keep you posted on timelines and make sure I can meet your particular deadline while ensuring a high level of quality.
Can I see some rings or other pieces in person?
Yes, you can! We offer appointments at my offices in London and the Netherlands and are taking all government-mandated precautionary measures in light of the COVID-19 situation (see top question for more info).
We also offer virtual appointments 7 days a week and can work around your schedule. Just get in touch (call or WhatsApp) at +31 (0)6 22 20 88 60 and we will book you in!
Alternatively, if you are based in London or in the Netherlands, we can arrange to come and show you a sample of jewellery pieces in person, keeping social distances!
What if I don't live in Europe? Can you meet me in my hometown?
Not a problem! Overseas missions are possible and many of my clients are based outside of the Netherlands or London… and often even outside of Europe.
We’ll have phone calls, Skype sessions and/or email correspondence throughout the process. I’ll show you computer-aided designs (“CAD-design”) or hand-made sketches, and the process will be as seamless as if you were sitting beside me.
If you’d like to meet in person, we can arrange that as well. My gemstone work takes me around the world. Just let me know where you’d like to meet and I’ll do my best to accommodate you. That said, I prefer to meet in the following cities: London, New York, Geneva or Amsterdam.
My primary goal is to provide you with all the information necessary so that we can effectively work together – openly or in a covert operation, i.e., hidden from your special one.
How do I figure out the correct ring size?
You can go to a professional jeweller and get your ring size measured. (In that case, kindly provide us with the "inside diameter mm" measurement).
Alternatively, print out this Ring Size Chart and check it with an existing similar-style ring. Please remember that the same finger on opposite hands may be a different ring size. If in doubt, the UK average is a size L1/2, the US average is a size 6.5 and the average ring size in the Netherlands is 53.1mm.
Lastly, you can request a sizer
What if I choose the wrong size?
You can have most rings resized easily and our first resizing, within your 45 days standard exchange/refund period, is complimentary (after this period, we may charge a small fee). Usually resizing 2 sizes up or down is no problem. Do bear in mind that it's harder to resize pavé bands than plain metal bands.
How can I get information on, and/or order loose coloured gemstones or diamonds?
As a certified gemologist, I will assist you during the stone selection process and will answer any questions you may have on coloured gemstones or diamonds. Unique gemstones come with a certificate for peace of mind.
Besides selecting a stone to create your own bespoke jewellery piece, you can also purchase just a "loose" coloured stone. For instance, for investment purposes or to keep until your daughter turns 18 and can create her own piece!
Please note though, my speciality is fine coloured gemstones. I don’t sell any single, loose diamonds. Yet diamonds can be used in the jewellery pieces together with colour stones: these quality diamonds come from my atelier in Bangkok or London.
Can you turn my own gems or jewellery into something new?
I only use personally sourced stones for which I can ensure the quality, beauty and origin. Unfortunately, I’m unable to work with family heirlooms or old jewellery pieces nor do I refurbish them.
That being said, I’d like to invite you to try something new. I provide a unique hand-in-hand experience from stone selection to jewellery creation that not only makes you a part of the adventure, but makes the final piece (whether for yourself or a loved one) that much more special.
It’s an adventure you will thoroughly enjoy.
Can I make my own design?
Absolutely! I will ensure your design is brought to life as well as include any small technical adjustments to make sure it is a lifelong heirloom jewel.
How long does it take to create a bespoke piece of jewellery?
I’ll need 3 hours of your time over the course of 6 to 8 weeks. The total commission time from beginning to end is about 6 to 8 weeks, depending on your chosen gemstone and the complexity of the design.
Special requests, such as covert missions that need to be hidden from your better half or rush orders, can be handled and need to be assessed on an individual basis.
Who will design my jewellery?
From your initial brief & inspiration, I work directly with my small team of jewellery designers, stone setters and fine goldsmiths. Depending on where you are located and your desires, we can carry out this work in London or in my French atelier in Bangkok. I will always inform you of each step of the process.
Can you design an engagement ring?
I do! (Pun intended). It would be my absolute pleasure to help you along in finding the perfect coloured stone and creating the bespoke ring design that tells your story. And if you're in a hurry, you may love one of my unique in-stock Atelier Pieces instead.
When do I see my jewel?
Along our journey you will see your jewel in first rough sketches, polished technical sketches or 3D-renderings - whereby we can tweak until you think it’s perfect. And, of course, you will see it once the custom piece has been fully brought to life and delivered to your door.
Where do your gemstones come from?
Gathered in Bangkok (the world’s trade hub of coloured gemstones) and responsibly sourced from faraway places like Tanzania, Mozambique, Sri Lanka, Myanmar and Madagascar. I source these precious gems from family-run establishments.
Do you offer certificates for your gemstones?
Yes, but not for all stones. Depending on the type of gemstone, the size and quality of the stone, it’s not always necessary or helpful to get a certificate. It is definitely a good idea to have a certificate for more valuable stones and for stones that commonly appear with treatments or in synthetic form.
Do you offer synthetic gemstones?
No. I only source natural, fine-quality coloured gemstones.
How do you provide better value for money?
I buy our gemstones directly at the trade source from my network of high-quality, under-the-radar gem dealers and so cut out multiple layers of middlemen to bring you better value and more accountability.
I then oversee the whole production process of your ring (or another jewellery piece) and dispatch it personally to you. As a result, I am able to guarantee you an honest price, every day of the year.
Can I get my ring or other jewellery piece engraved?
Yes, please let us know what you would like it to say and we can have it arrive ready engraved. We have a limit of 20 characters.
Do you offer smaller stone sizes for lower budgets?
Yes we do as part of our bespoke orders (or check out our in-stock Atelier Pieces where you may find a smaller dream piece). We always keep a few small stones in our safe and are happy to work with you and create your modern heirloom to fit your budget. Please get in touch to find out more.
Can I return my piece?
Yes, we offer returns or exchanges within 45 days provided the item is unworn and as per the terms & conditions of the return policy.
Do you offer financing options?
Yes we do! You can use Klarna to split the cost of your purchase, at no cost to you. Please get in touch to find out!