FAQ

Before embarking on your Eva Gems & Jewels adventure, some things you may want to know:


How do I know my correct ring size:

There are two ways to determine your ring size. One, simply go to a professional jeweler and get measured. Kindly provide us with the measurement in mm. Another way, is to do it yourself. As accurately as possible, measure the interior diameter of a ring you usually wear (in mm, please) and one which is a similar style of the ring you wish to purchase.

Once you have your sizes in mm, have a look at the size chart and search for the Eva Gems & Jewels equivalent sizing on the right of the chart. If the measurement of the interior diameter falls in-between our sizes, please select the larger one.


What if my sizes and yours are different?

In the event of a difference between your jeweler’s sizing tools and mine—which is possible, as different parts of the world may use different sizing tools —the ring will simply be resized at no cost to you.
I mostly meet customers in person or at a private Gemstone Event. In that case, I’ll measure your ring size. It’s always a good idea to bring or wear a few of your own favorite gemstone rings.


How can I get information on, and/or order loose colored gemstones or diamonds?

I search for fine quality, special colored gemstones which I use in my jewelry pieces and which you can also purchase as ‘’loose” stones, i.e. unset.

I don’t sell any single, loose diamonds. I only use diamonds in jewelry pieces to make the color stones stand out even more or at the request of the customer; these quality diamonds come from my atelier in Bangkok.

As gemologist, I will assist you during the selection process and will answer any questions you may have regarding loose colored gemstones or diamonds as well. Just contact me here.


Can you turn my own gems or jewelry into something new?

My passion is the hunt for a perfect, rare stone that captures the essence of a private client. Thus, I only use personally sourced stones for which I can ensure the quality, beauty and origin. Unfortunately, I’m unable to work with family heirlooms or old jewelry.

That being said, I’d like to invite you to try something new. I provide a unique hand-in-hand experience that not only makes you a part of the adventure, but makes the final piece (whether for yourself or a loved one) that much more special.

It’s an adventure you will thoroughly enjoy.


How long does it take to create a bespoke piece of jewelry?

I’ll need 3 hours of your time over the course of 1 to 3 months. The total time commitment from beginning to end is about 1 to 3 months, depending on the gemstone and the complexity of the jewelry design, but usually less than 3 months.

Special requests, such as covert missions that need to be hidden from your better half, can be handled and need to be assessed on an individual basis.


Do you offer payment plans?

No, I don’t offer any payment plans to buy a loose gemstone or a ready-made jewelry piece.

However, the custom route is different (when you choose to buy a stone from me, and want to make a ring or other piece of jewelry with my atelier).

This bespoke process typically starts around $4000 plus the price of the stone(s), and goes up depending on your preferences.

In this case, I’d like to receive a 50% payment upfront. Upon receipt of this payment, the 1 – 3 month time period will commence.

When your piece is finished, you’ll be notified. And your item will be shipped, once full payment (i.e. the remaining 50%) is received.


Is there a return policy?

I want you to be completely happy with your order.

If a ring doesn’t fit, the ring will be resized at no cost to you.

And if for any reason you are not satisfied with your jewelry piece or loose gemstone, I will accept items for exchange or 100% refund within 15 working days from the delivery date, accompanied by a sales receipt. All returns must include the original packaging and certificates (if any) and must be in the same condition as when it was received. Please note that any item that is returned damaged, used, incomplete or soiled will not be refunded or exchanged, unless defective (see the warranty below).

Pieces made specifically to commission cannot be returned due to their individual nature and the fact that we’re in contact during the whole creation process.

For more details on how to return, contact Eva.


Do you offer a warranty for your jewelry?

I stand behind my products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to me for inspection. 

If I determine your merchandise is damaged due to a manufacturing defect, I will repair the merchandise or, if I deem appropriate, replace the item. If the item is no longer available, Eva Gems & Jewels may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.

If I determine that the damage is not caused by a manufacturing defect, then I will notify you and let you know if repair services are available at cost or otherwise.

Please note that I personally source and select each stone and they are of fine quality and mostly 'eye-clean'. Slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect. I will inform you about the gemstones and any applicable instructions of care during the purchase process.

The warranty shall be rendered invalid for any jewelry pieces that have been worked on by unauthorized laboratories and in this case, I reserve the right not to carry out any further repairs requested.

Fine jewelry is not impervious to normal wear-and-tear, activities and trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. I do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

  1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
  3. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
  4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

What if I don't live in Europe? Can you meet me in my hometown?

Not a problem! Overseas missions are possible and many of my clients are based outside of the Netherlands… and often outside of Europe.

We’ll have phone calls, Skype sessions and/or email correspondence throughout the process. I’ll show you computer-aided designs (“CAD-design”) or hand-made sketches, and the process will be as seamless as if you were sitting beside me.

If you’d like to meet in person, we can arrange that as well. My gemstone work takes me around the world. Just let me know where you’d like to meet and I’ll do my best to accommodate you. That said, I prefer to meet in the following cities: London, New York, Geneva, or Amsterdam.

My primary goal is to provide you with all the information necessary so that we can effectively work together – openly or in a covert operation, i.e., hidden from your special one.


Still curious?

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